Make a formal complaint

Do you wish to make a formal complaint?
 
  • The recommended complaints policy for schools is designed to help find ways to resolve serious problems.  It is a positive process based on negotiation and conciliation rather than conflict.
Full details of how schools will respond to complaints are explained in our complaints policy below.
 
WHAT CAN THE SCHOOL EXPECT FROM YOU?
  • It is usually best to try to solve a problem first by raising a concern informally; however, if you wish to complain formally you should write to the Headteacher at the school, completing the complaints form.  If you need help or advice on doing this, you should contact either the school, or Local Authority on the number below.  You will be asked to give permission for your complaint to be shared with any person you are complaining about.

The LA and the school expect anyone who wishes to raise problems to:

  • treat school staff with courtesy and respect.
  • respect the needs of pupils and staff
  • avoid the use of violence, threats of violence, abuse and aggrerssion towards people or property.
  • recognize the time constraints under which members of staff in schoolswork and allow the school a reasonable time to respond to a complaint.
  • recognize that resolving a specific problem can sometimes take some time.
  • follow the school complaints policy when necessary.
YOU CAN CONTACT THE LOCAL AUTHORITY on 01223 706399.
The role of the LA is to advise parent/cares and the school, and help resolve difficulties.  You will be given the name of an appropriate officer who, if available, will contact you usually within 48 hours.  A meeting may be arranged to discuss issues with the school.  If your child has diagnosed special needs you can contact the Parent Partnership Service on 01223 699214 for further impartial advice with your issue.
 
Click here for the School Complaints Policy Complaints Form.

 

 
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