Raising a concern

 
We value your trust in the professionalism of our staff and ask that you treat them as professionals who work very hard to support your children.  Please always communicate in ways that are commensurate with our values and vision. 
We welcome challenge but this needs to be balanced with awareness that our staff are well educated and understand how to develop children to their potential. 
 
If you have concerns please address these with the class teacher and not via Class List or other social media platforms.  If your concerns are not addressed please follow our Complaints' Policy.
 
Schools work hard to maintain good relationships with communities they serve; however, sometimes people can see ways to improve things, and helpful suggestions are valuable.  Sometimes people want to voice a concern or even complain formally about issues related to the school. This information advises you on how to make a suggestion or to express a concern to a school, and on the procedures agreed by many Cambridgeshire schools for responding to concerns or complaints.
 
DO YOU WISH TO MAKE A SUGGESTION?
  • You can telephone, write to or email the Headteacher at the school giving your ideas.
  • You can expect the school to consider suggestions and to keep in touch in writing over how and when problems can be raised with the school.
 
DO YOU HAVE A CONCERN? 
  • You should raise this formally with your child's teacher or the Headteacher - whoever you feel is most appropriate.  Always try to make appointments to see members of staff.  Usually, your worry can be sorted out at this stage.
 
WHAT YOU CAN EXPECT OF THE SCHOOL?
The school will:
  • publicise details of our complaints policy.
  • respond within a reasonable time, with courtesy and respect.
  • be available for consultation within a reasonable time limit, considering the needs of pupils /staff
  • attempt to resolve problems using reasonable means in line with the school complaints policy and advice from Cambridgeshire County Council.
  • keep you informed of progress.
 Click here if you would like to make a formal complaint.